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Accessibility compliance report: walkthrough for your certifier

Northfield Components Inc. (sample) · 50+ employees in Ontario (84 (61 full-time, 15 part-time, 8 seasonal)) · Prepared November 14, 2026 for President. Report due December 31, 2026.

This is documentation support, not legal advice. Your organization decides how to answer each question, and your certifier confirms the answers are accurate. Providing false or misleading information in an accessibility report is an offence under the AODA.

How to file

Go to the Accessibility Compliance Reporting Portal: accessibilityreporting.ontario.ca. Select Sign In/Create Account, then New Submission → Accessibility Compliance Report.
Have ready: legal name, business number (BN9) [client BN9], Ontario employee count (84 (61 full-time, 15 part-time, 8 seasonal)), business and mailing address, NAICS industry (332710 Machine shops), and the certifier's name, title and contact details.
Answer the six questions below, add short comments where useful, certify and submit. Save the confirmation.

The six questions and your evidence

Question	Your supporting documents	Status	Open items before answering
1. General requirements (policies, multi-year plan, training records, kiosks)	Accessibility policy (s.1 statement, s.4 training); multi-year plan; training record	Documents complete	Finish training for the 32 remaining staff and log it
2. Information and Communications Standards (feedback, accessible formats, emergency information, website)	Policy s.5; website notice; website check	Partly complete	Website has 2 priority 1 issues; decide with your certifier how to answer and note the fix schedule in the comment
3. Employment Standards	Policy s.6 and Appendices C–E; job posting wording	Documents complete	Add accommodation line to offer letter template
4. Do you provide transportation services?	Intake: no transportation services	Answer: No	None
5. Design of Public Spaces Standards	Intake: no new or redeveloped public spaces since 2017	Not applicable	Confirm with facilities
6. Customer Service Standards	Policy s.3; disruption notice (Appendix B)	Complete	None

Gap review: what we found at intake

Requirement	Before	Now
Accessibility policy	2021 version, not reviewed	New policy approved
Multi-year plan posted	Missing	Plan ready to post
Training record	Missing	Record set up, 52 of 84 logged
Accommodation and return-to-work	Informal	Documented
Website WCAG 2.0 AA	Unknown	7 issues listed, 2 priority 1

What's in your package

Accessibility policy with appendices
Multi-year accessibility plan 2026–2031
Website accessibility check
Training record (spreadsheet)
This walkthrough

Keep it current

Train new staff and volunteers when they start, and update the training record.
Review the policy when the standards change, and update the multi-year plan by November 2031.
Next compliance report: December 31, 2029.

Questions about this package: [our contact email].