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Northfield Components Inc. (sample) Multi-Year Accessibility Plan, 2026–2031

Prepared under the Integrated Accessibility Standards (O. Reg. 191/11). Posted on our website and available in an accessible format on request from accessibility@example.com. Approved November 14, 2026. We will review and update this plan at least once every five years; next review by November 2031.

Statement of commitment

Northfield Components Inc. (sample) is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and by meeting our requirements under the Accessibility for Ontarians with Disabilities Act, 2005.

What we have done

Accessible customer service training was delivered in 2017 and 2020. A 2021 policy existed but had not been reviewed. The website was redesigned in 2023.

Our plan

Area	What we will do	Responsible	Target	Status
Policies	Maintain the accessibility policy; review it when standards change	HR Manager	Ongoing	Complete (November 2026)
Training	Train all staff and volunteers on accessible customer service and the IASR/Human Rights Code; train new staff on hire; keep the training record	HR Manager	January 31, 2027	Record set up; 52 of 84 trained
Customer service	Maintain assistive device, service animal, support person and disruption notice practices	Operations	Ongoing	In place
Feedback	Keep accessible feedback channels and respond within 5 business days	HR Manager	Ongoing	In place
Accessible formats	Provide accessible formats and communication supports on request; post a public notice	Communications	Ongoing	Notice added to website
Website	Fix the issues in the website accessibility review, highest impact first, to meet WCAG 2.0 AA	Marketing Coordinator with web agency	Priority 1 by March 2027; all by December 2027	7 issues found; fixes scheduled
Employment	Accessible recruitment notices; individual accommodation plans; return-to-work process; workplace emergency information	HR	December 2026	Processes documented
Kiosks and public spaces	Consider accessibility when buying kiosks; meet Design of Public Spaces Standards in new or redeveloped spaces	Operations	As projects arise	Not applicable since 2017
Compliance report	File the accessibility compliance report every three years (next due December 31, 2029)	President	December 31, 2026	To be filed by certifier

Contact

For questions, feedback or this plan in another format: HR Manager, accessibility@example.com.